Tell us about the equipment, available service records and any change you have noticed. This information helps focus the next discussion on your system and the work you are considering.
Details to include in your request
Include the property address, system type, equipment label and any service history you have. Describe any reduced cooling, unusual noise or other change you have noticed, without assuming its cause.
Questions about the proposed work
Equipment details
Include the system type, equipment label and any existing service report.
Cleaning questions
Ask which accessible components are included in the proposed work and how they would be handled.
Filters
Include the filter type and any known replacement or cleaning history.
Ductwork concerns
Describe the accessible duct or register area and any visible condition. Include available photographs.
Controls and settings
Describe any thermostat or control issue you have noticed and when it occurs.
Existing recommendations
Include any prior assessment, recommended work or maintenance plan you already have.
Clarify the maintenance scope
Confirm who would perform the work, any required credentials, which components are included and how findings will be documented. Ask about access, proposed timing and any work that would need separate approval.